Patient Accounting Coordinator 4

The Ohio State University

5d • Onsite

About The Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service in a call center setting, self pay collections, or claim submission. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Requirements

• High School diploma or GED
• PC Knowledge
• Interpersonal, verbal, and written communication skills
• Minimum 6 months experience in customer service or a healthcare environment
• 4 years of relevant experience required
• Demonstrated success of meeting standards established by previous employer
• Demonstrated interpersonal, verbal & written communication skills
• Ability to handle difficult customers in stressful situations
• Ability to resolve conflicts independently and within a team
• Ability to escalate to upper management when appropriate
• Works independently and collaboratively with others
• Identifies opportunity for new work
• Self-motivated, dependable, detail oriented, highly organized
• Able to perform with a high-level of accuracy
• Critical thinking/problem solving skills
• Manages tasks, routes appropriately without involvement of supervisor
• Ability to multi-task and independently prioritize tasks
• Effectively communicate issues to management, including payer, system or escalated account issues
• Develop solutions

Nice To Haves

• Associate degree in relevant field may be preferred
• Bachelor's Degree
• At least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role
• 6 months or more experience in financial operations, banking or collections
• 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel
• Knowledge of Epic, or other EMR, preferred

Responsibilities

• Payment posting
• Cash reconciliation
• Refund/credit processing
• Insurance follow up
• Customer service in a call center setting
• Self pay collections
• Claim submission
• Assist in special projects assigned by management
• Provide assistance, coaching and training to staff members, including new hires
• Experience with managing daily assignments of other staff as well as providing performance feedback

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED