Patient Accounting Coordinator 1

The Ohio State University

1d•Remote

About The Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered. The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Requirements

High School Diploma or GED
PC Knowledge
Interpersonal, verbal, and written communication skills
Minimum 1 year of experience in a contact center or similar experience in a healthcare environment
Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site
Achieves or higher rating on annual performance evaluation—no corrective action in the past 12 months
Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity