Patient Experience Coordinator 1

HEALTHY COMMUNITY HEALTH CENTER • Harrisonburg, VA

8d • Hybrid

About The Position

A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center.

Requirements

• Team members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.
• Must be able to organize patient information.
• Basic addition and subtraction mathematics skills.
• Proven typing skills.
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system.
• Possess good interpersonal skills.
• Able to work effectively with co-workers and the public.
• High school diploma or equivalent

Nice To Haves

• Fluent in another language other than English preferred

Responsibilities

• Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center.
• Maintaining patient demographics and insurance records.
• Answering preliminary non-medical questions for patients.
• Organizing clinic calendars.
• Check in patients.
• Verifying demographics, insurance and sliding scale eligibility.
• Serving as a liaison between medical professionals and patients.
• Prepare the patients to have a successful interaction with the Health Center.
• Other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees