Patient Accounting Coordinator 1 (Call Center)

The Ohio State University

7d•Onsite

About The Position

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.

Requirements

High School Diploma or GED
PC Knowledge
Interpersonal, verbal, and written communication skills
Minimum 1 year experience in a contact center or similar experience in a healthcare environment
Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site

Nice To Haves

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content
Demonstrated interpersonal, verbal and written communication skills
Ability to handle difficult customers in stressful situations
Ability to resolve conflicts independently and within a team
Ability to escalate to upper management when appropriate
Works independently and collaboratively with others
Identifies opportunity for new work
Self-motivated, dependable, detail oriented, highly organized
Able to perform with a high-level of accuracy
Critical thinking/problem solving skills
Manages tasks, routes appropriately without involvement of supervisor
Ability to multi-task and independently prioritize tasks
Experience and knowledge working in an electronic medical record system
Epic experience preferred