Benefits Call Center Coordinator

Conduent•Remote, AZ

1d•$33,600 - $42,000•Remote

About The Position

As a Benefits Call Center Coordinator at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Requirements

Be at least 18 years or older.
Have a High School Diploma, or equivalent.
Be able to successfully pass a criminal background check.
Have previous customer service and/or call center experience.
Exhibit excellent customer service skills and effective communication skills.
Must have strong multitasking abilities.
Adaptability and willingness to learn new processes quickly.
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
Must have the ability to connect with an ethernet cable to a modem/router.
Reside in states where Conduent's compensation structure complies with applicable wage regulations. Currently NOT hiring in the following geographies: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Nice To Haves

Strong multitasking abilities, including the capacity to manage multiple workflows and projects simultaneously in a fast‑paced environment.
Ability to follow instructions, scripts, and documented procedures effectively while maintaining flexibility.
Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits‑related inquiries.
Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools.

Responsibilities

Handle high volumes, competing priorities, and time-sensitive requests while maintaining professionalism, accuracy, and composure.
Balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements.
Manage benefits administration functions, including eligibility, enrollments, life events, and benefits-related inquiries.
Prioritize workloads independently using strong organizational and time-management skills.
Utilize Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools.
Navigate multiple applications and research solutions across more than 10 systems.
Complete a mandatory paid training program.
Connect with an ethernet cable to a modem/router.