Benefits Call Center Coordinator
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Benefits Call Center Coordinator at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
Requirements
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Have previous customer service and/or call center experience
- Exhibit excellent customer service skills and effective communication skills
- Can navigate multiple applications and research solutions with ease (10 plus systems)
- Can successfully complete a mandatory paid training program
- Must have strong multitasking abilities
- Adaptability and willingness to learn new processes quickly
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Reside in states where Conduent's compensation structure complies with applicable wage regulations. Currently NOT hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, and specific metro areas including Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Nice To Haves
- Strong multitasking abilities, including the capacity to manage multiple workflows and projects simultaneously in a fast‑paced environment
- Excellent customer service skills with a consistent focus on maintaining professionalism under pressure
- Strong attention to detail
- Ability to work collaboratively as a dependable team player
- Effective verbal and written communication skills
- Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits‑related inquiries
- Strong organizational and time‑management skills
- Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools
Responsibilities
- Manage multiple workflows and projects simultaneously in a fast-paced environment
- Follow instructions, scripts, and documented procedures effectively while maintaining flexibility
- Adapt to and learn new processes and system updates quickly
- Handle high volumes, competing priorities, and time-sensitive requests with professionalism, accuracy, and composure
- Balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
- Handle benefits administration functions, including eligibility, enrollments, life events, and benefits-related inquiries
- Prioritize workloads independently
- Navigate multiple applications and research solutions with ease (10 plus systems)
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
