Patient Account Team Lead

Chesapeake Regional Healthcare•Chesapeake, VA

About The Position

The Patient Accounts Team Lead is responsible for the supervision and troubleshooting of billing and follow up issues that arise from patient accounts, for the daily, weekly, and monthly reporting in the areas of billing, follow up, cash posting, etc., and for acting as the liaison between the patient accounts department and outsource vendors. Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Requirements

Minimum Required Education: High school diploma or equivalent
5+ years’ experience in an acute care setting with extensive knowledge of hospital billing and follow-up
Applicant must be a Certified Patient Account Technician (CPAT) at hire.

Nice To Haves

Preferred Education: Associates or bachelor's degree in business or healthcare administration

Responsibilities

Ensure effective and efficient workflow of the department
Assist Patient Accounts management in the training and orientation of all new employees
Prepare daily, weekly, and monthly reports that track the progress of the department's billing, follow up, and cash posting areas
Complete special projects and analysis as assigned in a timely manner
Maintain an extensive understanding of various insurances/requirements and stay abreast of changes
Submit electronic and paper claims to appropriate insurance payers
Follow up in a timely manner on unprocessed and/or unpaid claims until resolution is reached by working work queues
Make phone calls, use the internet, or send emails per payer specifications to follow up on claims in question
Enter and analyze information in billing system to record action in clear concise manner
Ensure that all documentation is clear, concise, and to the point, but contains enough information for understanding of work performed and actions needed
Ensure that the appropriate documentation, correspondence, emails, etc. are scanned into accounts for accurate documentation of work performed and status of the account
Accurately post payments and adjustments as appropriate per billing and payment policies and procedures, payer explanation of benefits, and management guidelines
Research credit balances to resolve accounts
Understand and use the department computer system in an effective and proficient manner