Patient Account Representative

Select Medical•Camp Hill, PA

23h•Hybrid

About The Position

The Patient Account Representative will investigate and follow up on overdue accounts, document and resolve issues, and contact patients, insurers, and attorneys to reduce receivables and meet cash goals. This role involves identifying and resolving collection challenges, escalating payor concerns when needed, and counseling patients on financial options, setting up payment plans, and processing adjustments.

Requirements

High School Diploma or GED
One year of customer service experience – Retail/Hospitality/Banking/Healthcare

Nice To Haves

One year of experience in an office setting, medical environment preferred
Computer skills, including Microsoft Office products, and familiarity with internet research
Strong organization skills and the proven experience in the ability to problem solve.
Adaptable, detail orientation and strong organization skills are preferred.
Excellent verbal and written communication skills
Strong interest to develop career path

Responsibilities

Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
Manage correspondence related to designated work load.
Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
Identify and resolve issues impacting the timely collection of open receivables.
Provide timely notification to the appropriate managerial staff of any identified payor issues.
Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
As necessary, request account adjustments as identified via write off requests and refund requests.
Recommend accounts to an outside agency based upon company guidelines.
Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
Meet the expectations and goals for productivity and cash targets as set forth by management.
Performs other duties or special projects as assigned.