Patient Account Representative - Patient Bus Svs

St. Peter's Health Regional Medical Center • Helena, MT

11d

About The Position

We are seeking a detail-oriented, motivated professional to support healthcare revenue cycle operations through accurate billing, effective insurance follow-up, and timely account resolution. The Patient Account Representative is responsible for maximizing insurance reimbursement, managing accounts receivable, researching and appealing claim denials, identifying payment discrepancies, and ensuring compliance with insurance carrier and regulatory requirements. The position works collaboratively with SPH team members to resolve outstanding balances, maintain accurate account documentation, and support overall financial performance. Success requires strong analytical and communication skills, attention to detail, accountability, and a commitment to exceptional customer service while meeting established quality and productivity standards.

Requirements

• High school diploma or GED.
• Proficient keyboarding and 10-key skills, with working knowledge of computers.
• Good verbal and written communication skills.
• Strong data-entry and 10-key skills and working knowledge of computers.
• Exceptional customer service and interpersonal communication skills.
• Ability to examine documents for accuracy and completeness.
• Ability to multitask and manage time effectively.
• Ability to grasp, retain, and apply new regulations.
• Mathematical, organizational, and business correspondence skills.
• Basic knowledge of downloading and creating spreadsheets in Microsoft Excel.
• Complete Patient Financial Services I training within the first five months.

Nice To Haves

• Previous work experience with insurance billing regulations and understanding insurance contracts.
• Knowledge of state and federal regulations related to the billing process.

Responsibilities

• Perform accurate billing and insurance follow-up to support revenue cycle operations.
• Manage accounts receivable and work toward timely account resolution.
• Research and appeal claim denials.
• Identify payment discrepancies.
• Ensure compliance with insurance carrier and regulatory requirements.
• Collaborate with SPH team members to resolve outstanding balances.
• Maintain accurate account documentation.
• Meet established quality and productivity standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED