Patient Account Representative - Business Office

Prevea Health•Howard, WI

2d•Onsite

About The Position

At Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance with clinic credit and collection policies, and maintaining positive, respectful relationships while supporting the clinic's revenue cycle. The position requires strong communication skills, empathy, and the ability to navigate sensitive financial conversations professionally.

Requirements

High School Diploma and/or GED Required
Demonstrated ability to interact with patients in a courteous, respectful, and professional manner, consistently upholding the clinic’s professional image—even in challenging or emotionally charged situations.
Maintains a positive, calm, and solution-oriented attitude when working with patients experiencing financial stress or adverse circumstances.
Ability to work efficiently and accurately in a fast-paced environment while managing multiple priorities and meeting established deadlines.
Strong interpersonal skills with the ability to communicate tactfully and professionally with patients, physicians, insurance representatives, and coworkers.
Excellent verbal and written communication skills, with the ability to clearly explain financial information and policies to patients while maintaining a high standard of work quality.
Working knowledge of clinic credit policies, billing procedures, and basic healthcare financial processes, or the ability to learn and apply this information quickly.
Proficient computer skills, including experience with electronic health records, patient accounting systems, and standard office software (Microsoft Office or similar).
Sit - Constantly
Reach (Below shoulder level) - Constantly
Simple Grasping (Hands/Arms) - Constantly
Fine Manipulation (Hands/Arms) - Constantly
Hears Whispers < 3 feet - Constantly
Hears Whispers 3-8 feet - Constantly
Color Discrimination - Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Nice To Haves

1-3 years Collection experience Preferred
1-3 years healthcare and insurance experience helpful Preferred
Bilingual communication skills (Spanish/English) preferred, with the ability to effectively assist Spanish-speaking patients.

Responsibilities

Counsel patients regarding outstanding balances and available financial arrangements, explaining clinic policies and payment options clearly and compassionately to support patient understanding and satisfaction.
Receives incoming phone calls from patients to set up, document, and manage payment plans in accordance with clinic credit and collection guidelines.
Work with patients who have outstanding self-pay balances to ensure timely resolution, appropriate follow-up, and accurate account status.
Communicate effectively with other Business Office departments regarding patient accounts, payment arrangements, and account status to ensure continuity and accuracy.
Maintain thorough and accurate documentation of patient communications, payment plans, and account activity within the patient accounting system.
Maintain the ability to work a flexible schedule as needed to meet departmental and patient service needs.
Perform other related duties as assigned to support Business Office operations.