Patient Account Rep- Part-time

Southern Bone & Joint Specialists PA • Hattiesburg, MS

18d

About The Position

The Patient Account Representative manages patient billing and account inquiries to ensure accurate and timely financial transactions. This part-time role serves as a primary point of contact for patients at a walk-in Urgent Care Clinic regarding account status, payment options, and insurance information. It requires careful verification of patient data, payment processing, and efficient resolution of discrepancies. Through clear and compassionate communication, the representative supports patient satisfaction and the healthcare provider’s revenue cycle management, contributing to the operation of patient financial services and positive relationships with patients.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or patient account role, preferably in a healthcare setting.
• Basic knowledge of medical billing and insurance terminology.
• Proficiency with computer systems and data entry.
• Strong communication and interpersonal skills.

Responsibilities

• Respond promptly and professionally to patient inquiries about account balances, billing statements, and payment plans.
• Verify patient insurance coverage and eligibility to ensure accurate billing and minimize claim denials.
• Process payments, adjustments, and refunds accurately in the patient account system.
• Collaborate with internal departments such as billing, insurance, and collections to resolve account discrepancies.
• Maintain detailed records of patient interactions and account activities in compliance with privacy regulations.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED