Patient Account Representative

US Physical Therapy • Lincoln, NE

9d • $20 - $24 • Onsite

About The Position

Lincoln Orthopedic Physical Therapy has been a trusted provider of outpatient orthopedic physical therapy services in the Lincoln community since 1982. Known for clinical excellence and personalized patient care, our practice specializes in the evaluation and treatment of orthopedic conditions while serving individuals with a wide range of rehabilitation needs. We are committed to fostering a collaborative, patient-centered environment where clinicians are empowered to deliver exceptional care and continue growing professionally.

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Experience verifying insurance benefits and obtaining prior authorizations
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office, Waystar, Japari and other computer programs

Nice To Haves

• Associate's or Bachelor's degree preferred
• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused

Responsibilities

• Partner with patients to resolve billing, payment, and account-related concerns with professionalism and empathy.
• Investigate and reconcile patient account discrepancies to ensure accurate billing and timely resolution.
• Process patient payments, refunds, and account adjustments accurately and efficiently.
• Verify, review, and update patient insurance information to maintain accurate account records.
• Communicate with insurance providers to verify eligibility and benefits, obtain prior authorizations, and resolve coverage issues.
• Follow up on outstanding insurance claims, denials, and unpaid balances to maximize reimbursement.
• Maintain accurate, confidential, and up-to-date patient account documentation in accordance with organizational policies.
• Deliver exceptional customer service while assisting patients, providers, and insurance representatives with billing inquiries.
• Collaborate with cross-functional teams to streamline workflows, improve billing processes, and support timely reimbursement.
• Stay current on insurance regulations, payer policies, and medical billing and coding requirements to ensure compliance.

Benefits

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED