Patient Account Rep

OrthoAlaska • Anchorage, AK

1d • Onsite

About The Position

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional Patient Account Representative to join our rapidly growing and dynamic team. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year. The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy. OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

Requirements

• Knowledge of CPT and ICD-9/10 coding
• Knowledge and understanding of billing procedures
• Knowledge and understanding of HIPAA rules and regulations
• Able to understand and explain EOBs
• Knowledge of primary and secondary coordination of benefits
• Able to work in an integrated team that includes posting, collections and pre-certification
• Two (2) years medical office experience
• High school diploma or equivalent

Nice To Haves

• Two (2) years medical office experience in an orthopedic clinic
• CPC certification from an accredited coding institution

Responsibilities

• Provide outstanding customer service to all patients
• Answer patient calls regarding account questions, concerns or complaint
• Answer insurance and billing questions for patients and the staff
• Advise and explain insurance coverage, co-pays, and deductibles to patients
• Work with patients and insurance companies to resolve balances
• Review and appeal insurance denials
• Review and submit corrected claims
• Review and process both patient and insurance company overpayments
• Initiate collection actions when necessary

Benefits

• signing bonus
• medical insurance
• dental insurance
• FSA or HSA
• life insurance
• disability insurance
• profit sharing
• 401(k)
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED