Patient Account Representative

US Physical Therapy • Rome, GA

2d

About The Position

The Patient Account Representative is responsible for processing insurance claims, verifying policy information, and ensuring accurate billing. This role tracks payments, follows up on outstanding balances, and communicates with insurance companies and patients to resolve billing discrepancies. Additional responsibilities may include managing accounts receivable, reconciling financial records, and generating reports for management. Strong attention to detail, knowledge of insurance procedures, and effective communication skills are essential for success in this role.

Requirements

• Knowledge of working aging reports, researching unpaid claims, and submitting appeals to insurance companies.
• Ability to answer patient and telephone inquiries related to billed claims with courtesy and thoroughness.
• Ability to perform billing functions within an Electronic Medical Record (EMR) system.
• Excellent time management, organizational, and communication skills.
• Ability to work independently as well as collaboratively as part of a team.
• Demonstrated ability to handle difficult situations and resolve conflicts effectively.
• Experience with Medicare, Workers’ Compensation, Commercial, Medicaid, and Auto/MVA insurance, as well as working with litigation attorneys.
• Basic computer skills, including proficiency with Microsoft Excel, Word
• High school graduate or equivalent
• 1+ years of previous medical billing experience OR a graduate of Medical Billing School
• Excellent communication skills
• Proficient in Word and Excel
• Detail oriented
• Good time management skills
• Enjoys structure and organization

Nice To Haves

• Raintree experience is preferred.

Responsibilities

• Processing insurance claims
• Verifying policy information
• Ensuring accurate billing
• Tracking payments
• Following up on outstanding balances
• Communicating with insurance companies and patients to resolve billing discrepancies
• Managing accounts receivable
• Reconciling financial records
• Generating reports for management
• Working aging reports
• Researching unpaid claims
• Submitting appeals to insurance companies
• Answering patient and telephone inquiries related to billed claims with courtesy and thoroughness
• Performing billing functions within an Electronic Medical Record (EMR) system

Benefits

• Competitive compensation
• Sign-on bonuses available
• MENTORSHIP and continuing education
• In-house APTA accredited RESIDENCY program available
• Excellent benefits package, including 401k, holidays and paid time off
• Community service opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED