Patient Account Representative

Survival Flight•Chandler, AZ

7d•Onsite

About The Position

At Survival Flight, our mission extends beyond transporting patients-we're committed to providing exceptional service throughout every step of the patient experience. Our Patient Financial Services team plays a critical role in ensuring accurate, ethical, and compliant billing practices while delivering outstanding customer service to patients, insurance carriers, and healthcare partners. We're looking for a detail-oriented Patient Account Representative who thrives in a fast-paced environment and enjoys solving complex billing challenges. If you have experience in medical accounts receivable, collections, or ambulance billing and take pride in seeing accounts through to resolution, we'd love to hear from you. Position Summary The Patient Account Representative is responsible for managing patient accounts from initial billing through final resolution. This role works closely with insurance companies, attorneys, patients, and internal departments to resolve claims efficiently while ensuring compliance with federal and state regulations, payer requirements, and Survival Flight's policies and Code of Conduct.

Requirements

Minimum of 3 years of accounts receivable, medical billing, or collections experience
Knowledge of the air ambulance industry and air medical billing requirements
Working knowledge of: Medicare, Medicaid, AHCCCS, Managed Care, Commercial Insurance, Auto Insurance, Workers' Compensation
Knowledge of ICD-10 diagnosis coding
Strong analytical, problem-solving, and organizational skills
Excellent written and verbal communication skills
Outstanding customer service and telephone etiquette
Proficiency in Microsoft Excel and Microsoft Word
Ability to prioritize multiple tasks while meeting deadlines
Experience navigating medical billing software and electronic account management systems
High attention to detail and accuracy

Nice To Haves

Previous ambulance or air ambulance billing experience
Bilingual (English/Spanish preferred)

Responsibilities

Manage patient accounts through the full revenue cycle, ensuring timely and accurate resolution.
Investigate and resolve denied or unpaid claims by submitting reconsiderations, appeals, and supporting documentation.
Follow up with Medicare, Medicaid, commercial insurance carriers, managed care organizations, auto insurance carriers, and workers' compensation payers regarding outstanding claims.
Work with attorneys on lien resolution, settlements, and negotiated reductions when applicable.
Re-submit claims as required to meet payer filing guidelines.
Collect outstanding balances from patients, insurance carriers, and clients while maintaining exceptional customer service.
Manage accounts in accordance with the No Surprises Act, including Open Negotiation and Independent Dispute Resolution (IDR) requirements for out-of-network claims.
Maintain accurate account documentation within billing software and patient records.
Ensure all billing activities comply with company policies, HIPAA, state regulations, and all applicable federal healthcare program requirements.
Collaborate with team members to improve workflows and support departmental goals.
Perform other duties as assigned.