Patient Account Representative

Vantage Radiology • Federal Way, WA

2d • Onsite

About The Position

This position is responsible for supporting our Patient Account Representatives in resolving outstanding accounts and providing excellent customer service to our patients. Some knowledge of medical insurance billing processes is preferred. Qualified candidates will have solid organizational abilities and strong customer service skills.

Requirements

• High school diploma or equivalent
• One year of previous office experience
• At least two years of prior data entry experience
• Comfortable using program applications, including Windows
• Strong organizational skills
• High degree of accuracy
• Ability to work effectively in a fast-paced environment
• Ability to meet multiple deadlines consistently
• Maintain an excellent attendance record
• Outstanding customer service and communication skills

Nice To Haves

• Knowledge of medical insurance billing processes
• Knowledge of medical terminology
• Experience with Epic
• Proficiency in Excel

Responsibilities

• Filing claims to primary and secondary payers
• Contacting insurance companies to verify medical insurance coverage
• Responding to patient and insurance inquiries
• Researching and resolving outstanding accounts
• Posting incoming insurance mail to patient accounts
• Answering incoming customer service calls
• Communicating professionally with patients, insurance companies, and facility personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED