Patient Account Rep (Follow-Up)

MedlinkHealth Anesthesia • Camden, NJ

16h

About The Position

The Patient Account Representative – Follow-Up / Cash Posting is responsible for managing patient accounts, following up on insurance claims, underpayments, and denials, and resolving account issues accurately and promptly. The role involves working with commercial payors, verifying patient eligibility, and communicating with patients and insurers about financial and coverage matters.

Requirements

• 2–3 years of hospital billing experience.
• High school diploma or equivalent.

Responsibilities

• Follow up on insurance claims, underpayments, and denials.
• Work with commercial payors, including Aetna, UnitedHealthcare, Horizon, and IBX.
• Verify patient eligibility with insurance companies.
• Communicate with patients and insurers regarding copays, deductibles, denials, and Coordination of Benefits (COB) issues.
• Resolve patient accounts accurately and promptly.
• Provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED