Patient Account Rep Follow-Up

MedlinkHealth Anesthesia • Camden, NJ

16h

About The Position

We are seeking an experienced Patient Account Representative (Claims Follow-up & Revenue Cycle) to join our healthcare billing team. In this role, you will be responsible for cash posting, managing hospital billing claims, following up on unpaid or denied claims, resolving underpayments, verifying patient insurance eligibility, and communicating directly with major commercial insurance payers and patients to ensure timely account resolution.

Requirements

• High School Diploma or Equivalent [Required]
• Minimum 2–3 years of hands-on hospital billing and revenue cycle experience [Required]
• Demonstrated proficiency in cash posting, claims follow-up, and denial management [Required]
• Solid understanding of commercial insurance processes, claim guidelines, and COB protocols [Required]
• Strong analytical and problem-solving skills, high efficiency in account resolution, excellent customer service demeanor, and strong communication skills.

Responsibilities

• Monitor and follow up on outstanding hospital billing claims, investigate denials, address underpayments, and resolve account balances in a timely, accurate manner.
• Accurately post patient and insurance payments to patient accounts and perform insurance eligibility verifications.
• Interact with major commercial insurance payers (including Aetna, UnitedHealthcare, Horizon, and IBX) regarding claims status, Coordination of Benefits (COB) issues, and reimbursement appeals.
• Communicate professionally with patients and insurance representatives regarding deductibles, co-pays, coverage determinations, and billing inquiries, delivering excellent customer service.
• Ensure medical billing workflows adhere to compliance guidelines and internal revenue cycle performance targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED