Patient Account Representative

Riccobene Associates Family Dentistry•Raleigh, NC

About The Position

The Patient Account Specialist for Riccobene Associates Family Dentistry works with both patients and Insurance companies to ensure that Riccobene Associates is accurately and completely collecting fees in accordance with our Insurance Agreements and our Company Policy.

Requirements

Previous Accounts Receivable or Collections experience
Experience with Dental Practice Management Software (Denticon, Dentrix, Eaglesoft, Open Dental, Softdent)
Computer proficiency including Outlook, Excel, and Word and the ability to learn new programs
Must have organized approach to workload with proper prioritization and follow through
Must be able to accurately interpret Explanation of Benefits statements (EOB's)
Ability to demonstrate independent thinking and exercise good judgment
Excellent customer service skills and qualities
Ability to demonstrate a teamwork approach to job responsibilities
Ability to demonstrate initiative, dependability and promptness
Ability to exercise confidentiality with patients and patient care
Must listen attentively for clarification to ensure necessary outcomes
Effectively communicate with patients and insurance companies to collect outstanding balances
Communicate both verbally and through patient screen notes with both front desk and clinical as needed
Ability to read and interpret documents such as safety rules, procedure manuals, and written correspondence
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Nice To Haves

Preferred 2+ years of Dental Accounts Receivable, Collection, or Billing experience

Responsibilities

Responsible for the management of patient accounts receivable and collections at the assigned location(s)
Performs account and balance audits to ensure accurate balances, collection, and billing
Reviews and validates patient statements
Identifies and validates patient copays that need to be collected each day
Intake and resolution of patient billing questions, inquires, and issues
Identifies patients with past due balances and initiates soft or hard collections processes
Sends patient letters and contacts patients via phone regarding past due balances
Provides general Revenue Cycle assistance and support assigned location(s) as needed
Resubmit insurance claims where needed for patient resolution
Process patient refund request(s)
General liaison between centralized revenue cycle department and office operations to ensure efficient partnership and process improvement
Ability to handle other revenue cycle projects as assigned