Patient Account Representative

Guidehouse•Mitchell, SD

5d•Hybrid

About The Position

The Patient Account Representative – Self-Pay extends a client’s business office staff by handling incoming and outgoing calls to patients and insurance companies to resolve patient accounts. The representative follows client policies and procedures and performs other job-related duties as assigned. This is a hybrid position based out of the Mitchell, South Dakota office. The individual must be able to work an eight-hour shift scheduled between 8:00 AM and 6:00 PM Central Time. Duties include inbound and outbound calls, soft collections, account review, assisting patients with policy statuses and insurance verifications, and providing customer service.

Requirements

High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
0–2+ years of experience in insurance, business, finance, or customer service sectors.
Working knowledge of healthcare, insurance claims, billing, finance, accounting, or customer-service-related responsibilities.
Strong verbal and written communication skills.

Nice To Haves

PC skills in a Windows environment, specifically familiarity with Microsoft Word and Excel.
Familiarity with Electronic Health Record systems.
At least one year of experience in a healthcare or customer service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

Handle incoming and outgoing calls to patients and insurance companies to resolve patient accounts.
Review accounts and use explanation of benefits (EOB) knowledge.
Assist patients with policy statuses and insurance verifications.
Provide customer service and make account updates.
Complete business-related requests and correspondence from patients.
Complete assigned projects in a timely manner.
Assist clients and patients with requested tasks.
Communicate areas of concern or opportunities for improvement to Guidehouse management.
Research and respond to patient inquiries received by telephone, mail, and email.
Update patient demographic information and initiate account adjustments.
Perform soft collections and other job-related duties as assigned.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
Short-term and long-term disability.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.