Patient Account Representative

Guidehouse•Mitchell, SD

2d•Hybrid

About The Position

The Patient Account Representative – Self-Pay is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight hour shift between the hours of 7:00 AM CT - 5:00 PM CT. The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

Requirements

High School Diploma or GED
0-2+ years working within the following sectors: insurance, business, finance or customer service
Working knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilities

Nice To Haves

PC skills in a Windows environment - specifically knowledge and utilization of desktop applications like Microsoft Word and Excel
Familiarity with Electronic Health Record Systems (e.g. eCW Systems)
1+ year experience working in a Healthcare or Customer Service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

Inbound calling emphasis
Account Review
EOB knowledge
Assist patients with policy statuses and insurance verifications
Customer Service
Account Updates
Strong Verbal / Written Communication Skills
Complete all business-related requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program