Patient Account Representative (Onboarding 12/2/26)

PROFESSIONAL FINANCE CO INC • Greeley, CO

11d • $16 - $18 • Onsite

About The Position

The Patient Account Representative (PAR) helps patients resolve medical accounts by answering questions, explaining balances and financial responsibilities, and guiding patients through payment options. The role involves customer-focused communication, problem-solving, accurate account maintenance, and collaboration with teammates and other departments. Training is provided. The position is based in person at the Greeley, Colorado office and requires a full 40-hour workweek, Monday through Friday. The listed base pay is $16–$18 per hour, with performance-based bonus opportunities; the posting also describes compensation as starting at $16 per hour and ranging up to $21 per hour.

Requirements

• High school diploma or GED.
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Comfort using computer systems and phone platforms.
• Professional, positive, and team-oriented attitude.
• Ability to work in person at the Greeley, Colorado office.
• Ability to consistently work a full 40-hour week, Monday through Friday.
• Motivation and willingness to learn.

Nice To Haves

• Prior medical office or healthcare experience.

Responsibilities

• Take inbound and outbound calls to assist patients with account questions.
• Explain account balances, payment options, and financial responsibilities clearly and professionally.
• Negotiate payment arrangements and process payments accurately.
• Update patient information and maintain accurate account records.
• Collaborate with team members and other departments to resolve account issues.
• Meet performance goals while providing excellent customer service.

Benefits

• Monthly performance-based incentives and KPI bonuses, with the posting noting bonus potential of up to an additional $900 per month.
• Mentorship and training opportunities.
• Opportunities for growth.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED