Patient Account Representative
About The Position
Provides clerical functions for the assigned division and cross-supports other divisions as needed. Performs practice-support duties according to established policies and procedures, completing daily tasks promptly and accurately. Carries out pre-visit and post-visit follow-up, supports efficient patient flow, and communicates effectively with patients, physicians, and other hospital departments. The role focuses on patient, customer, and provider satisfaction, accurate billing, and timely resolution of registration and billing exceptions. St. Joseph’s Health is a healthcare organization with a highly skilled and responsive staff. St. Joseph’s University Medical Center is an academic tertiary care medical center and state-designated trauma center on the Paterson campus. It provides a broad range of specialty and subspecialty services. Its nursing team, including St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence since 1999.
Requirements
- High school diploma or equivalent.
- One to two years of previous work-related experience.
- Proficiency in Microsoft Word, Excel, Access, Outlook, and PowerPoint.
- Communication skills to frequently answer telephone calls and manage multiple interruptions while maintaining positive communication.
- Valid driver’s license with no pending violations and an acceptable safe driving record.
- Meet the Qualifications to Drive a System Vehicle and comply with the SJHS Fleet Management & Safety Program.
Nice To Haves
- Bilingual ability preferred.
Responsibilities
- Provide clerical functions for the assigned division and cross-support other divisions as required.
- Perform practice-support duties according to established policies and procedures.
- Complete daily tasks promptly and accurately.
- Perform pre-visit and post-visit follow-up tasks.
- Support excellent customer service, efficient patient flow, and effective communication with patients, physicians, and other hospital departments.
- Help ensure patient, customer, and provider satisfaction, accurate billing, and timely resolution of registration and billing exceptions.
Benefits
- Competitive salary.
- Health, dental, prescription drug, and vision plans.
- 403(b) retirement plan options with company match, except for per-diem employees and part-time employees working under 20 hours per week.
- Health and wellness benefits.
- Eligibility for Federal Student Loan Forgiveness through the nonprofit health system.
- PTO and paid holidays.
- Tuition reimbursement.
- Employee Assistance Program.
- Long-term disability coverage.
- Life insurance options.
- Onsite day care program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
