Patient Account Representative

Montrose Behavioral Health Hospital - Adult Campus•Chicago, IL

About The Position

This role involves managing outstanding claims with third-party payors, reviewing and correcting claim issues, and ensuring accurate payment processing. The Patient Account Representative will utilize various systems to manage accounts, report on productivity, and assist financial counselors. This position requires a high school diploma or equivalent and prior experience in a hospital setting, with a preference for psychiatric experience.

Requirements

High school diploma or equivalent required.
Three or more years’ prior admissions and or collections experience in a hospital setting required.

Nice To Haves

Psychiatric experience preferred.

Responsibilities

Call and status outstanding claims with third party payors.
Review claims issues and make corrections as needed and rebill.
Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
Review explanation of benefits to ascertain that claim processed and paid correctly.
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
Prorate patient accounts and monitor that balance due is in the correct financial class.
Report an overview of the week to the BOD and participate in AR meetings.
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
Assist financial counselors as needed.
Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.