Patient Account Representative

Acadia Healthcare • Fort Wayne, IN

3d

About The Position

We are seeking a detail-oriented Patient Account Representative to join the Business Office team. This role manages insurance accounts receivable, follows up on outstanding claims, resolves claim issues, and ensures timely reimbursement from third-party payors.

Requirements

• High school diploma or equivalent.
• At least 3 years of hospital admissions, billing, collections, or accounts receivable experience.
• Ability to read, understand, and analyze Explanation of Benefits (EOBs) and identify claim payment discrepancies.
• Strong attention to detail and problem-solving skills.

Nice To Haves

• Psychiatric or behavioral health experience.

Responsibilities

• Follow up on outstanding insurance claims and resolve payment issues.
• Review, correct, and resubmit denied or rejected claims.
• Use claims clearinghouse systems to manage claim submissions and edits.
• Review and interpret Explanation of Benefits (EOBs) to ensure claims are processed and paid correctly.
• Complete account adjustments with supporting documentation.
• Maintain productivity standards of 30–40 accounts worked per day.
• Collaborate with Financial Counselors and Business Office leadership regarding reimbursement and eligibility concerns.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED