Patient Account Representative Specialist (Hybrid)

University Health•Northpoint, TN

3d•Hybrid

About The Position

Are you a billing wizard with a passion for numbers, problem-solving, and making a real difference in healthcare? We’re looking for a detail-loving, claim-taming, reimbursement Rockstar to help us keep our accounts in top shape! In this role, you’ll be the go-to pro for insurance billing and claims follow-up — from commercial carriers to Medicare, Medicaid, and everything in between. You’ll help patients by ensuring their claims are processed accurately and on time, and help our team by sharing your knowledge, insights, and billing brilliance. This isn’t just billing — it’s a mix of strategy, detective work, tech-savviness, and leadership. You'll work with various electronic systems, spot trends before they become issues, and support your team with reports, training, and process improvements. If you're someone who enjoys problem-solving, thrives in a fast-paced environment, and loves geeking out over claims codes — this job is calling your name.

Requirements

An associate degree OR 7 years of solid billing/claims experience.
At least 3 years of experience in a hospital, clinic, or billing office doing what you do best: working insurance claims.
Deep knowledge of Medicare, Medicaid, and commercial insurance billing.
Proficiency in Excel, Outlook, Word, and 10-key.
Knowledge of HIPAA transaction sets (like 837i), CPT/ICD/HCPCS codes, and revenue codes.
Strong critical thinking and communication skills.
Leadership qualities and enjoyment in helping teammates grow and improve.

Responsibilities

Insurance billing and claims follow-up for commercial carriers, Medicare, and Medicaid.
Ensuring claims are processed accurately and on time.
Working with various electronic systems.
Spotting trends before they become issues.
Supporting the team with reports, training, and process improvements.