Patient Account Representative II

McLaren Health Care•Shelby Township, MI

About The Position

Under general direction, the Patient Account Representative (Denials) is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in customer service, collections, cash posting, billing, etc. as assigned by CBO Management. Patient Account Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Requirements

Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
Two to three years’ experience in finance and/or revenue cycle functions
Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculator with high level of quality outcomes

Nice To Haves

Working knowledge of CPT, HCPCS, and ICD-10
Three years’ experience in hospital financial or patient service.

Responsibilities

Completes all assigned tasks and responsibilities of Patient Accounting Representative accurately and in a timely manner.
Responds promptly, professionally and courteously to all customers’ needs.
Contributes to continuous quality improvement efforts.
Completes tasks accurately and timely.
Responsible for billing hospital and physician claims, for inpatients and outpatients treated in the hospital and clinic, on behalf of the patient, within insurance time filing limits.
Interprets third party requirements and appropriately bills for facility and physician services within time filing requirements.
Performs necessary maintenance to patient accounts in the billing and claims editing systems.
Responds timely to all patient and commercial inquiries either by phone or by written correspondence regarding patient accounts.
Contacts insurance companies regarding unreleased and unprocessed bills.
As assigned, Patient Rep will be responsible for developing relationships and working with respective vendors in a timely and professional manner.
Works with other departments and insurance companies to resolve bill/claim edits.
Responsible for follow-up with third party payors for inpatients and outpatients treated in the hospital and clinic necessary to obtain payment and/or a resolution of patient accounts within insurance time filing limits.
Performs necessary maintenance to patient accounts in the hospital and claims editing systems.
Responds timely to all patient and commercial inquiries either by phone or by written correspondence regarding patient accounts.
Contacts insurance companies regarding outstanding insurance bills.
Follows-up on Age Trial Balance Report monthly.
As assigned, Patient Rep will be responsible for developing relationships and working with respective vendors in a timely and professional manner.
Notify Analyst of edits that needs to be built and Denials Rep for denial trends.
Responsible for researching, investigating and reducing denials in both quantity and dollar amount.
Investigate denial trends brought to them by other representatives to prevent future occurrence of denial.
Research trends and accounts using assigned tools to reduce overall denials.
Attend monthly Denials meetings, participating and providing material as needed to reduce denial.
Provide Denials leaders and Denial responsible department need the tools they need for denials meeting.
Serves as the Denials point person for all hospital and clinics.