Patient Account Representative 1

University of Washington Medical Center•Seattle, WA

7d•$21 - $29•Onsite

About The Position

UW Medicine’s Patient Financial Services has an outstanding opportunity for a Patient Account Representative 1. This is a regular, full-time position working 40 hours per week on the Day Shift at the Sand Point Location. The role involves screening, scanning, and processing incoming correspondence, printing and mailing claims, processing returned mail, and producing various account documents. Responsibilities also include data entry, documenting activities, posting adjustments and remittances, and maintaining confidentiality of protected health information (PHI). The position may involve assisting in training new staff and occasional communication with patients, clinical staff, or third-party payers.

Requirements

High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Responsibilities

Screen, scan and process incoming correspondence to ensure routing to appropriate work queues/units
Print, distribute and mail claims; process returned mail
Print medical records and itemizations as required for claims submission
Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others
Perform data entry; document activities accurately in all applicable systems, and in accordance with departmental policies and procedures
Post adjustments to patient accounts according to departmental procedures
Post and balance daily remittances to patient accounts; post allowances and adjustments accompanying cash remittances
Maintain confidentiality of information, including protected health information (PHI)
Participate in and attend meetings and training as required
May assist in orienting and training new staff
May occasionally speak to patients, clinical staff, or third-party payers