Patient Account Representative 1

University of Washington•Seattle, WA

6d•Onsite

About The Position

UW Medicine’s Patient Financial Services has an outstanding opportunity for a Patient Account Representative 1. This role involves screening, scanning, and processing incoming correspondence, printing and mailing claims, processing returned mail, and producing various account documents. The position also includes data entry, accurate documentation in applicable systems, posting adjustments, and maintaining confidentiality of protected health information (PHI). Participation in meetings and training is required, and there may be opportunities to assist in orienting and training new staff, as well as occasional communication with patients, clinical staff, or third-party payers.

Requirements

High School graduation or equivalent
One year of experience in patient accounting, customer service, or a related office environment
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Responsibilities

Screen, scan and process incoming correspondence to ensure routing to appropriate work queues/units
Print, distribute and mail claims
Process returned mail
Print medical records and itemizations as required for claims submission
Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others
Perform data entry
Document activities accurately in all applicable systems, and in accordance with departmental policies and procedures
Post adjustments to patient accounts according to departmental procedures
Post and balance daily remittances to patient accounts
Post allowances and adjustments accompanying cash remittances
Maintain confidentiality of information, including protected health information (PHI)
Participate in and attend meetings and training as required
May assist in orienting and training new staff
May occasionally speak to patients, clinical staff, or third-party payers