Patient Account Insurance Representative (PAIR)

Gladstone Psych & Wellness•Baltimore, MD

3d•$20 - $23

About The Position

The Patient Account Insurance Representative (PAIR) manages patient financial accounts by collecting payments, promptly updating insurance information, and communicating patient financial responsibilities to assigned patients. The role uses customer service, communication, and problem-solving skills to support accurate billing and patient satisfaction. It also involves maintaining records and spreadsheets, verifying information for insurance reimbursement, responding to patient inquiries, and coordinating account issues with billing and patient care staff.

Requirements

High school diploma or equivalent.
At least one year of administrative or clerical experience.
Basic Excel and Google Docs/Sheets skills.
Strong customer service, communication, problem-solving, and interpersonal skills; ability to communicate tactfully and professionally with staff, patients, providers, and the public.
Ability to follow written and verbal instructions accurately.
Flexible and reliable, with the ability to work independently and collaboratively as part of a team.
Ability to set priorities, manage time effectively, and handle multiple projects with competing deadlines.
Ability to work in a fast-paced environment.

Responsibilities

Maintain and update spreadsheets as required.
Collect outstanding balances and process payments as necessary.
Maintain and update electronic patient records with outstanding balances, copayments, deductibles, and coinsurance information.
Complete verification processes to ensure accurate claim billing.
Handle incoming patient telephone calls, return calls, and follow up as needed.
Verify patient records contain the information required for insurance reimbursement.
Coordinate outstanding balances and billing issues with billing staff and Patient Care Representatives, using YELLOW patients as indicated in the posting.
Communicate with patients about bills and insurance coverage, verify insurance details, and follow up on patient account inquiries.
Perform additional administrative duties as assigned.
Participate in team meetings.
Follow written and verbal instructions accurately and contribute knowledge and ideas for team improvement.
Take on departmental duties as required.