Patient Account Insurance Representative (PAIR)

Gladstone Psych & Wellness • Baltimore, MD

1d

About The Position

The Patient Account Insurance Representative (PAIR) manages patient financial accounts by collecting payments, updating insurance information promptly, and communicating patient financial responsibilities. The role requires customer service, communication, and problem-solving skills to support accurate billing and patient satisfaction. The representative works with patients and internal staff on account balances, insurance coverage, billing issues, and inquiries, and performs additional administrative duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative or clerical experience.
• Basic Excel and Google Docs/Sheets skills.
• Strong customer service, communication, and problem-solving skills.
• Able to follow written and verbal instructions accurately.
• Strong interpersonal skills to communicate tactfully and professionally with staff, patients, providers, and the public.
• Flexible, reliable, and able to work independently and collaboratively as a team member.
• Able to set priorities, manage time effectively, and handle multiple projects with competing deadlines.
• Willingness to learn and share knowledge and ideas for team improvement.
• Able and willing to take on departmental duties as required.
• Able to work in a fast-paced environment.

Responsibilities

• Maintain and update required spreadsheets.
• Collect outstanding balances and process payments as necessary.
• Maintain and update electronic patient records regarding outstanding balances, copayments, deductibles, and coinsurance.
• Complete verification processes to support accurate claims billing.
• Handle incoming telephone calls from patients, return calls, and follow up as needed.
• Verify that patient records contain all information necessary for insurance reimbursement.
• Coordinate with billing staff and Patient Care Representatives regarding outstanding balances using YELLOW patients and billing issues.
• Communicate with patients about bills and insurance coverage, verify insurance details, and follow up on patient account inquiries.
• Participate in team meetings.
• Perform additional administrative and departmental duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED