Patient Account Coordinator - Bluffton, SC

Optim•Bluffton, SC

120d•Onsite

About The Position

Optim Orthopedics is seeking an eager and highly motivated full-time Patient Account Coordinator for our Bluffton, SC location. This role emphasizes teamwork, communication, and employee value, requiring someone who strives to provide excellent patient care in a fast-paced environment. The ideal candidate is caring, compassionate, and possesses a can-do attitude.

Requirements

Contacts patients regarding outstanding balances.
Reviews upcoming schedules and provides notes in the patient account for the front desk regarding collections of any balances due prior to patients appointment.
Establishes payment plans to help patients manage payment of bills.
Monitors payment plans to ensure patients are on time with payments and will contact them accordingly.
Monitors pre-surgical bucket in EMR for patient surgical cases.
Reviews the patients insurance for eligibility and benefits.
Verifies and runs CPT code in appropriate system to validate allowable and contacts patient to review the co-insurance or deductible needed prior to surgery.
Sets up payment plan or collects amount due prior to surgery.
Timely and appropriate resolution of all assigned accounts for patients with the purpose of managing account receivables balances.
Identify and communicate any trends, denial issues or irregularity impacting resolution of patient accounts or daily production workflow to supervisor and other team members and recommend resolution.
Assist to identify delinquent accounts to forward to collection agencies to appropriate billing staff.
Verifies all entries made into the system and balances end of day batch for TOS collections.
Reconciles and closes batches daily.
Responds to patients billing and statement inquiries.
Will be available for the front desk to assist patients as needed with any billing concerns or questions.
Forwards any billing issues identified to the appropriate staff to assist patients with resolution.
Maintains up-to-date knowledge of third party billing and reimbursement, clinics financial policies and industry knowledge.
Prepares, reviews and submits weekly productive reports for tracking and productivity purposes.
Utilizes the payment plan reporting in EMR to assist with contacting patients for delinquent payments.
Responds to patient calls timely and professional and documents appropriately in the patient chart.
Completes annual compliance and regulatory requirements as applicable.
Makes recommendations to management for potential write-offs as needed.

Nice To Haves

Eager and highly motivated candidate
Strives to provide excellent patient care in a fast-paced environment
Caring, compassionate, and has a can-do attitude

Responsibilities

Contacts patients regarding outstanding balances.
Reviews upcoming schedules and provides notes in the patient account for the front desk regarding collections of any balances due prior to patients appointment.
Establishes payment plans to help patients manage payment of bills and monitors them for timely payments.
Monitors pre-surgical bucket in EMR for patient surgical cases, reviews insurance for eligibility and benefits, verifies and runs CPT code to validate allowable, and contacts patient to review co-insurance or deductible needed prior to surgery.
Sets up payment plan or collects amount due prior to surgery.
Ensures timely and appropriate resolution of all assigned accounts for patients to manage account receivables balances.
Identifies and communicates any trends, denial issues, or irregularities impacting resolution of patient accounts or daily production workflow to supervisor and other team members, and recommends resolutions.
Assists in identifying delinquent accounts to forward to collection agencies to appropriate billing staff.
Verifies all entries made into the system and balances end-of-day batch for TOS collections, reconciling and closing batches daily.
Responds to patients billing and statement inquiries, assists the front desk with billing concerns or questions, and forwards billing issues to appropriate staff for resolution.
Maintains up-to-date knowledge of third-party billing and reimbursement, clinics financial policies, and industry knowledge.
Prepares, reviews, and submits weekly productive reports for tracking and productivity purposes.
Utilizes the payment plan reporting in EMR to assist with contacting patients for delinquent payments.
Responds to patient calls timely and professionally and documents appropriately in the patient chart.
Completes annual compliance and regulatory requirements as applicable.
Makes recommendations to management for potential write-offs as needed.
Performs other duties as assigned.