Patient Account Coordinator II

Tallahassee Memorial Healthcare • Tallahassee, FL

16d • Onsite

About The Position

Provides excellent customer service through final resolution which includes answering patient inquiries via verbal and written communication. Responsible for contacting patients regarding past due amounts. When concerns are identified, the Patient Account Coordinator II researches the account and ensures insurance has been filed, contractual adjustments and /or payments posted properly patient balances are resolved. Secure comprehensive information regarding a debtor's ability to pay various services rendered while maintaining good community relations. Initiate appropriate financial arrangements necessary to assist the debtor with completing the financial obligations incurred in accordance with departmental guidelines.

Requirements

• High School Diploma or equivalent
• Two (2) years job related experience.
• Dealing with the public
• Collection experience and organization skills
• Medical terminology
• HIPAA knowledge
• Ability to operate basic office machines, i.e., calculator, fax, printers, and photocopier.
• Computer proficiency
• Excellent verbal and written communication skills
• Experience in medical/clerical arena or hospital patient accounting background

Nice To Haves

• Associate degree

Responsibilities

• Answering patient inquiries via verbal and written communication.
• Contacting patients regarding past due amounts.
• Researching accounts when concerns are identified.
• Ensuring insurance has been filed, contractual adjustments and/or payments posted properly.
• Resolving patient balances.
• Securing comprehensive information regarding a debtor's ability to pay for services rendered.
• Maintaining good community relations.
• Initiating appropriate financial arrangements to assist debtors with completing financial obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED