Patient Account Collector HYBRID

Rotech Healthcare Inc.•Lakeland, FL

2d•Hybrid

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join their team. This role involves managing a portfolio of patient accounts to resolve outstanding balances while ensuring compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA. The position offers a hybrid work model, with 3 days in the office and 2 days working from home.

Requirements

High school diploma or GED equivalent, required
Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
Ability to perform basic mathematical calculations accurately
Capable of working independently as well as collaboratively within a team
Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
Strong attention to detail with the ability to multi-task effectively
Strong English communication skills, both written and verbal
Ability to navigate the internet and conduct online research
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
Proficiency with email communication platforms
Working knowledge of Microsoft Outlook, Word, and Excel
Ability to lift and carry office equipment when needed
Ability to read small print on screens and documents, requiring close vision
Ability to sit, stand, walk, talk, and listen for extended periods

Nice To Haves

Background in the medical field with experience in administrative record management, preferred
Experience working with medical equipment, preferred
Familiarity with medical billing processes and reimbursement procedures, preferred
Knowledge of medical terminology, preferred
Minimum of one year of related work experience, preferred

Responsibilities

Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
Perform insurance follow-up and skip tracing for unreachable accounts.
Document all collection efforts and account updates accurately in the system.
Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
Maintain confidentiality and security of all patient and company information.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations