Patient Account Advocate- Call Center
About The Position
The Patient Account Advocate handles patient billing inquiries and helps resolve billing problems and account discrepancies. The role prepares and submits itemized statements, accepts payments by phone, follows up on missed payments, works with billing to resolve accounts, initiates patient refunds, communicates findings to patients, and balances patient accounts. The position also requires maintaining patient confidentiality and performing other duties as assigned. The stated duties describe the general nature and level of work and are not a comprehensive inventory of all responsibilities or qualifications.
Requirements
- High school graduate or equivalent.
- Ability to communicate clearly and effectively with all levels.
- Ability to work well with coworkers.
- Ability to perform simple mathematical equations.
- Ability to prioritize and complete multiple tasks simultaneously.
- Effective oral and written communication skills.
Nice To Haves
- Two or more years of experience.
- Previous customer service experience.
- Knowledge of medical terminology and familiarity with medical diagnostic procedures.
Responsibilities
- Prepare and submit itemized statements to requesters electronically or on paper.
- Handle patient inquiries and answer patient questions.
- Identify and resolve patient billing problems.
- Accept payments by phone, follow up on missed payments, and resolve financial discrepancies.
- Work with billing to resolve accounts.
- Identify and initiate refunds to patients.
- Call patients and discuss findings from reviews of their queries.
- Balance patient accounts.
- Maintain patient confidentiality.
- Perform other duties as assigned.
Benefits
- Incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
