Patient Accommodations Coordinator Part Time Days

BHS•Louisville, KY

1d•Onsite

About The Position

This is a part-time position with 12 weekly hours, working day shifts one day per week, with a 12-hour shift from 6:15 AM to 6:45 PM. The role involves working holidays and weekends. The Patient Accommodations Coordinator ensures all reservations and pre-certification information are obtained for scheduled admissions. This role coordinates reservations for all patients entering the hospital, assigns patient rooms for medical/surgical and monitored step-down units, and coordinates bed assignments with various specialized units. The coordinator also obtains pre-certifications for scheduled admissions, verifies insurance coverage, and copay/deductible amounts to support up-front cash collection initiatives.

Requirements

High school diploma or equivalent preferred.
Experience in patient registration procedures.
Knowledge of medical terminology.
Experience in medical office functions.
Proficiency in Excel.
Proficiency in Microsoft applications.
Computer keyboard experience.
Ability to communicate effectively with patients, families, hospital personnel, physicians, and other customers.
Must always display a courteous and helpful attitude toward patients, public, and fellow employees.
Must have a positive working relationship with all departments, floors, and doctors' offices.
Must maintain composure when under pressure due to a shortage of beds.
Must be experienced in the use of various office machines.
Must type 45 wpm.
Must exhibit good telephone skills.

Nice To Haves

Prefer prior work experience with insurance verification.

Responsibilities

Identifies all insurances requiring authorization and obtains the authorization prior to patient admission.
Utilizes fax, telephone, and online sources to obtain necessary information.
Records information for staff use in collection action in Excel spreadsheets and Alternative.
Coordinates with the surgery schedule for the admission of surgery patients as observation or In-patient, ensuring pre-certs and insurance verification are complete.
Assigns beds and places patients on appropriate units following established guidelines based on patient need, utilizing Patient Tracking and Pre-admit Tracking software systems.
Prioritizes beds for assignment in coordination with department management, house manager, and based on patient medical needs.
Documents room assignments on patient room assignment log and maintains accurate transfer documentation.
Coordinates patient transfers following established procedures for patient care needs and private room requests.
Coordinates courtesy discharges for distribution to nursing units.
Updates Alternative with patient status (OBS vs. IP) changes/corrections received from Case Management (CCP) staff for accurate billing of accounts.
Notifies cashier/financial counseling of ‘self pay’ patients for financial arrangements to be made prior to admission.
Performs other duties as assigned by the Patient Management Services Director and the Patient Management Services Manager.