Patient Access Training Specialist (102726.2) FULL TIME
About The Position
Bitterroot Health is seeking a Patient Access Training Specialist to develop and deliver training programs across all patient access functions within the Bitterroot Health System. The specialist applies different training methodologies to develop patient access best practices, materials, and competency evaluations across patient access services. The role includes running classes for new and existing hires, developing staff training plans based on identified opportunities, and systematically addressing ongoing training needs in collaboration with functional department supervisors and managers. The ideal candidate is engaging and customer focused. The position reports to the Director of Patient Access.
Requirements
- High school diploma or GED.
- At least two years of experience in health care and patient access operations.
- At least one year of experience with Cerner applications.
- Excellent problem-solving skills.
- Proficiency with Microsoft software, including Word and Excel.
- Demonstrated ability to maintain a customer-centric service approach.
- Excellent written and verbal communication skills, and ability to collaborate and interact with all levels within Bitterroot Health.
- Strong attention to detail and follow-up, and ability to multitask.
- Demonstrated dedication to Bitterroot Health’s mission, vision, and values.
- Strong interpersonal skills and ability to build relationships.
- Working knowledge of HIPAA, EMTALA, and other compliance policy.
Nice To Haves
- CHAA certification.
- Experience with formal adult learning concepts and performance improvement approaches.
Responsibilities
- Develop and deliver training programs across all patient access functions within the Bitterroot Health System.
- Apply training methodologies to develop patient access best practices, training materials, and competency evaluations.
- Run classes for new and existing hires.
- Develop staff training plans based on identified opportunities.
- Address ongoing training needs in collaboration with functional department supervisors and managers.
Benefits
- Full benefits package eligibility.
- Pathway training.
- Scholarships.
- Tuition reimbursement.
- Opportunities to explore healthcare career paths.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
