Patient Access Training Specialist (102726.2) FULL TIME

Bitterroot Health • Hamilton, MT

13d

About The Position

Bitterroot Health is seeking a Patient Access Training Specialist to develop and deliver training programs across patient access functions throughout the Bitterroot Health System. The role applies different training methodologies to develop patient access best practices, training materials, and competency evaluations across patient access services. The specialist conducts classes for new and existing hires, develops staff training plans based on identified opportunities, and systematically addresses ongoing training needs in collaboration with functional department supervisors and managers. The position reports to the Director of Patient Access and is based in Hamilton, Montana.

Requirements

• High school diploma or GED.
• At least two years of experience in health care and patient access operations.
• At least one year of experience with Cerner applications.
• Excellent problem-solving skills.
• Proficiency with Microsoft software, including Word and Excel.
• Demonstrated ability to maintain a customer-centric service approach.
• Excellent written and verbal communication skills and ability to collaborate and interact with all levels within Bitterroot Health.
• Strong attention to detail and follow-up, and ability to multitask.
• Demonstrated dedication to Bitterroot Health’s mission, vision, and values.
• Strong interpersonal skills and ability to build relationships.
• Working knowledge of HIPAA, EMTALA, and other compliance policy.

Nice To Haves

• CHAA certification.
• Experience with formal adult learning concepts and performance improvement approaches.

Responsibilities

• Develop and deliver training programs across patient access functions within the Bitterroot Health System.
• Apply training methodologies to develop patient access best practices, materials, and competency evaluations.
• Run classes for new and existing hires.
• Develop staff training plans based on identified opportunities.
• Address ongoing training needs in collaboration with functional department supervisors and managers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED