Patient Access Technician

South Sunflower County Hospital•Indianola, MS

14h

About The Position

The Patient Access Technician supports a seamless patient experience by registering patients for hospital and/or clinic services and providing accurate administrative and billing support. The role involves verifying patient and insurance information, handling required documentation, identifying authorization or referral requirements, and collecting and documenting patient financial responsibilities. The technician collaborates with clinical and administrative staff to resolve registration and insurance issues. The organization describes its work environment as collaborative and supportive, with a focus on professional growth, integrity, compassion, continuous improvement, and exceptional patient care.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to handle sensitive information confidentially and professionally.
Proficiency using electronic health records (EHR) systems and billing software.
Ability to work efficiently in a fast-paced environment and manage multiple tasks.
Medical insurance knowledge, computer and data-entry proficiency, communication skills, and ability to handle confidential information.

Nice To Haves

Additional healthcare or administrative training.
Previous experience in patient registration, a medical office, or healthcare administration.
Healthcare registration, insurance verification, medical office, billing, or customer-service experience.
Knowledge of insurance verification processes and healthcare regulations.

Responsibilities

Register patients for hospital and/or clinic services accurately and efficiently.
Verify patient demographics and insurance information.
Obtain copies of insurance cards and valid identification from patients.
Verify insurance eligibility and benefits.
Identify authorization or referral requirements and route issues appropriately.
Collect and document patient financial responsibilities prior to or at the time of service.
Support collection of required documentation to ensure compliance and accuracy.
Collaborate with clinical and administrative staff to resolve registration or insurance issues.