Patient Access Team Lead - Patient Access
About The Position
The Patient Access Team Lead key role is to set an excellent example of teamwork, exceptional customer service, registration accuracy, following protocols, training registration staff to ensure all aspects of registrations processes are followed. The position’s main responsibilities include all of those for a Patient Access Representative to include, but not limited to, timely and accurate registrations, complete benefit verifications, patient education (regarding benefits), appropriate authorizations for services, and exceptional customer service. The Team Lead position also includes registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management. The Patient Access Team Lead is responsible for protecting the financial health of OakBend Medical Center and providing exemplary customer service to our internal and external customers.
Requirements
- High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.
- Supervisory experience.
- 1-3 years healthcare registration experience required.
- Typing 35 words per minute.
- Excellent computer skills.
- Excellent communication and interpersonal skills required.
- Ability to handle extensive phone calls.
- Ability to educate/train groups and individuals.
Responsibilities
- Set an excellent example of teamwork, exceptional customer service, registration accuracy, and following protocols.
- Train registration staff to ensure all aspects of registration processes are followed.
- Perform timely and accurate registrations.
- Complete benefit verifications.
- Educate patients regarding their benefits.
- Obtain appropriate authorizations for services.
- Provide exceptional customer service.
- Conduct registration accuracy checks/controls.
- Train, coach, and motivate coworkers.
- Assist with technical and support needs.
- Undertake special projects as assigned by management.
- Protect the financial health of OakBend Medical Center.
- Provide exemplary customer service to internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
