Patient Access Team Lead

Riverview Health•Noblesville, IN

About The Position

This position leads the Patient Access team by continuing education, training, communicating changes of processes and procedures and be on call for Patient Access questions and shift coverage. The role involves training new and existing employees in patient registration functions, including EC, OP, IP, and the Surgery center. It also includes teaching how to read and properly load insurance information into the insurance registration pathways, and effective and respectful customer service techniques. The position assists the Patient Access Manager with scheduling and provides on-call coverage for questions and employee call-offs, as well as covering vacant shifts. Additionally, the role assists the Patient Access Manager with creating and modifying policies and procedures, completes all responsibilities of a Patient Access Specialist, and works assigned shifts in this role. The Team Lead may also provide coverage for additional hours necessary to accomplish their duties and responsibilities. When training new or current employees, their regular registration hours are filled with PRNs or existing employees. Other duties as assigned.

Requirements

Minimum High School Diploma and Healthcare Certification Program completion in Billing, Coding, or Customer Service area or currently enrolled in related program. Extensive experience in Patient Access or Patient Accounts may be used in lieu of certification program completion.
Minimum three (3) years’ experience in Patient Access Registration in an acute care hospital and/or physician office setting.
Excellent customer service and interpersonal skills required.
Hospital or physician business office experience may be used in lieu of Patient Access experience.
Technical expertise in all aspects of health care benefits including HMO's, PPO, indemnity plans as well as Medicare, Medicaid, and other local or State programs.
Working knowledge of third party benefits limitations.

Nice To Haves

Preferred Associates or bachelor's Degree
Preferred Seven (7) plus years’ experience in Patient Access Registration in an acute care hospital and/or physician office setting.
Preferred excellent customer service and interpersonal skills.
Preferred hospital or physician business office experience may be used in lieu of Patient Access experience.
Preferred technical expertise in all aspects of health care benefits including HMO's, PPO, indemnity plans as well as Medicare, Medicaid, and other local or State programs.
Must also have a working knowledge of third party benefits limitations.

Responsibilities

Train new and existing employees in patient registration functions (EC, OP, IP, Surgery center).
Train employees on reading and loading insurance information into registration pathways.
Train employees on effective and respectful customer service techniques.
Assist the Patient Access Manager with scheduling.
Provide on-call coverage for Patient Access questions.
Cover vacant shifts due to employee call-offs.
Assist the Patient Access Manager with creating and modifying policies and procedures.
Complete all responsibilities of a Patient Access Specialist and work assigned shifts.
Provide coverage for additional hours as needed.
Ensure PRNs or existing employees fill regular registration hours when training new or current employees.