Patient Access Supervisor (72168)

Women's Care•Brandon, FL

1d•Onsite

About The Position

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. The Patient Access Supervisor is responsible for providing professional supervisory support to the patient access team and other administrative staff within an assigned unit following established standards and practices. This role is also responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor. Key duties include maintaining provider templates to increase utilization, weekly review of online scheduling platforms, and daily oversight of provider schedules. The supervisor will enforce policies and procedures related to patient access workflows, handle non-clinical patient complaints to increase satisfaction, and supervise, train, and understand all administrative positions across locations, including billing, verification, front office, scheduling, call center, and medical records. The position also involves managing front desk/check-in/check-out workflows, call center responsibilities, creating and running eCW reports, and overseeing office equipment and supplies for cost control. The supervisor must embody the Women’s Care mission and core values and ensure compliance with all HIPAA rules, regulations, and guidelines.

Requirements

HS Diploma or equivalent required
Minimum of two years progressive experience working in a medical practice, preferably in OBGYN.
Experience working with EMR systems with knowledge of functionality
Knowledge of medical terminology, medical billing, and insurance reimbursement.
Ability to lead and manage a team, with experience in conflict resolution.
Ability to provide critical thinking skills, solve problems and identify solutions.
Strong attention to detail and accuracy.
Displays a professional and positive outlook and manner.
Must be dependable, reliable, and punctual.
Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.

Nice To Haves

Bachelor's degree preferred
eCW a plus

Responsibilities

Providing professional supervisory support to patient access team and other administrative staff within an assigned unit following established standards and practices.
Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor.
Maintain provider templates driving a targeted increase in utilization week to week in alignment with organizational goals.
Weekly review of online scheduling platforms, and communication to the Practice Manager regarding errors or inconsistencies, such as incorrect or missing appointment times, incorrect or missing appointment types, etc.
Daily oversight of proper use of provider schedules, such as visit types, appointment duration, use of blocks, etc.
Enforce policies and procedures related to patient access workflows as instructed by the Practice Manager.
Handle non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
Supervise, train, and understand all administrative positions for all locations to include billing, verification, front office (check in and checkout), scheduling, call center, and medical records.
Oversee and manage front desk/check-in/check-out workflows and process to reduce errors, improve financial performance, and increase patient satisfaction.
Manage call center responsibilities including call completion times, call ques and routing, wait times and staffing allocation.
Create and run daily and monthly eCW reports (schedule, appointment types, charges, and payments, etc.); maintains and reports analytical and statistical data as required.
Oversee and order office equipment and supplies when needed and review with Practice Manager for cost control measures.
Demonstrate and embody the Women’s Care mission and core values.
Compliance with all HIPAA rules, regulations, and guidelines.
Other duties as assigned.