Patient Access Supervisor (Full-time; Days) - LCMC Health Westpark

LCMC Health•New Orleans, LA

4d•Onsite

About The Position

As a Patient Access Supervisor, you'll lead a team responsible for patient registration, check-in, check-out, financial services, and front-end operations. You'll coach and develop your team, monitor department performance, solve challenges in real time, and help ensure every patient receives outstanding service from the moment they arrive. If you're passionate about developing people, improving processes, and creating an environment where both patients and employees can succeed, we'd love to meet you.

Requirements

Strong leadership and people development skills
Experience in Patient Access, registration, revenue cycle, or healthcare operations
Excellent customer service, communication, and conflict resolution skills
Strong organizational, analytical, and problem-solving abilities
Experience working with healthcare technology and Microsoft Office applications
Ability to prioritize multiple responsibilities while maintaining a positive attitude
High School Diploma or GED (or equivalent)
4+ years of customer service experience in healthcare, medical office, revenue cycle, banking, retail, hospitality, or a related field
At least 2 years of direct Patient Access experience

Nice To Haves

Associate's Degree or higher
5+ years of hospital or multi-specialty clinic experience
Epic experience

Responsibilities

Lead and support a team of Patient Access Representatives
Coach, mentor, and develop team members through ongoing feedback and training
Monitor patient flow and help create a smooth, efficient experience for patients and families
Oversee registration, check-in, check-out, and financial services operations
Manage key revenue cycle work queues and department performance metrics
Resolve escalated patient and account concerns with professionalism and compassion
Participate in hiring, scheduling, payroll, performance evaluations, and staff development
Conduct quality audits to ensure compliance and operational excellence
Partner with leadership to identify opportunities for continuous process improvement

Benefits

LCMC Health is a community.
Our people make health happen.
While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.
Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.