About The Position
As a Patient Access Representative in Central Scheduling, you're often the first connection patients have with our health system. Whether they're scheduling a routine appointment or coordinating specialized services, you help guide them to the right care at the right time. Your attention to detail, compassion, and problem-solving skills help make scheduling simple, accurate, and stress-free—creating a seamless experience for both patients and providers.
Requirements
- Strong customer service and communication skills
- Excellent attention to detail and organizational abilities
- Ability to multitask while navigating multiple computer systems
- A calm, friendly approach when helping patients over the phone
- Confidence solving problems and finding scheduling solutions
- Experience in customer service or healthcare
- Strong computer skills and the ability to learn new systems quickly
- Ability to work efficiently in a fast-paced call center or scheduling environment
- High School Diploma or GED (or 2 years of applicable experience in lieu of education)
- 2 years of customer service and/or healthcare experience
Responsibilities
- Schedule patient appointments across multiple specialties and locations
- Verify insurance eligibility and ensure required information is complete
- Coordinate referrals, authorizations, and scheduling requirements when needed
- Help patients find appointment times that best meet their needs
- Answer incoming calls and provide exceptional customer service
- Communicate with providers, clinics, and care teams to coordinate patient care
- Maintain accurate patient records while protecting confidentiality
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
