Patient Access Representative - Central Scheduling (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • New Orleans, LA

20h • Onsite

About The Position

As a Patient Access Representative in Central Scheduling, you're often the first connection patients have with our health system. Whether they're scheduling a routine appointment or coordinating specialized services, you help guide them to the right care at the right time. Your attention to detail, compassion, and problem-solving skills help make scheduling simple, accurate, and stress-free—creating a seamless experience for both patients and providers.

Requirements

• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask while navigating multiple computer systems
• A calm, friendly approach when helping patients over the phone
• Confidence solving problems and finding scheduling solutions
• Experience in customer service or healthcare
• Strong computer skills and the ability to learn new systems quickly
• Ability to work efficiently in a fast-paced call center or scheduling environment
• High School Diploma or GED (or 2 years of applicable experience in lieu of education)
• 2 years of customer service and/or healthcare experience

Responsibilities

• Schedule patient appointments across multiple specialties and locations
• Verify insurance eligibility and ensure required information is complete
• Coordinate referrals, authorizations, and scheduling requirements when needed
• Help patients find appointment times that best meet their needs
• Answer incoming calls and provide exceptional customer service
• Communicate with providers, clinics, and care teams to coordinate patient care
• Maintain accurate patient records while protecting confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED