Patient Access Supervisor

Surgery Partners, Inc•Lubbock, TX

24d•Onsite

About The Position

Lubbock Heart & Surgical Hospital is seeking a dedicated Patient Access Supervisor to join their team. The hospital values employee contributions and fosters a positive work environment emphasizing teamwork and diversity. As a physician-owned facility, they prioritize a well-trained and well-resourced staff, recognizing the importance of experience in procedural healthcare. Lubbock Heart & Surgical Hospital specializes in cardiac, orthopedic, nephrology, urology, and general medical patient care, operating as a highly active inpatient center for various surgical procedures. The facility includes a 24-hour Emergency Department, multiple OR rooms, cardiac catheterization labs, day surgery rooms, acute care beds, and cardiac critical care rooms. The hospital prides itself on delivering excellent patient care and maintaining a family-style atmosphere for patients, families, physicians, and employees.

Requirements

Minimum education requirement: High School Diploma or GED
Minimum of one (1) year experience in the following areas: Supervising, Patient Registration, Customer Service in a healthcare setting, and Office related experience.
Must be able to multi-task
Knowledge of ICD-9 and CPT coding, medical terminology.
Manage time and workload efficiently
Demonstrate effective verbal and written communication skills
Demonstrate willingness to adjust to change
Demonstrate ability to handle pressure and remain calm in busy situations
Demonstrate commitment to work and consistent job performance
Knowledge of organization and departmental policies and procedures
Knowledge of hospital based-computer systems and applications
Knowledge of government reimbursement regulations and requirements
Skill in planning, organizing, delegating and supervising
Ability to take initiative and exercise independent judgment, decision-making and problem solving
Ability to work effectively with staff, co-workers, patients, public and external agencies
Ability to be diplomatic and use constructive problem solving techniques when confronting difficult people and/or situations

Nice To Haves

Associate’s degree preferred but not required.

Responsibilities

Together with the Revenue Management Director, review and revise department policies annually.
Direct the daily operations of direct staff under moderate supervision.
Ensure proper documentation is being utilized in accordance to hospital, HIPAA and governmental regulations.
Verify surgical orders for accuracy, completeness, and compliance with established standards before procedures.
Conduct audits of patient registrations to ensure accuracy and completeness.
Assist in developing and implementing policies and procedures relative to patient access.
Assist in answering patient questions about hospital procedures.
Ensure compliance with HIPAA Privacy Regulations, Transactions and Code Sets Regulations and assist in preparing for the implementation of HIPAA Security Regulations.
Responsible to properly train employees within the respective areas of supervisory responsibility.
Handle incoming and outgoing calls pertaining to patient issues.