Supervisor Patient Access

Children's Wisconsin • Greenfield, WI

1d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary
Under the direction of the Admitting & Registration Services Manager – EDTC & Admitting, this position will supervise and respond to the day to day activities of the Emergency Department Trauma Center as well as Inpatient Admitting. This includes, but is not limited to, providing leadership, direction and support in staffing the EDTC and Admitting operations for ARS. Primary responsibilities include development of policies, procedures, and protocols, staffing plans, schedules, payroll, quality assurance, performance reviews, coaching and development of staff. This position works collaboratively with all levels of staff and leadership in addition to patient families to achieve goals set forth by Patient Access leadership and Children's Hospital of Wisconsin. The EDTC and Admitting Registration areas assists patient families who are accessing Children's Hospital of Wisconsin services which include patient scheduling and registration, pre-service cash collections, supporting the billing process by gathering insurance information, physician referrals, and obtaining insurance pre-authorizations.

Requirements

• Associate's Degree required.
• 2+ years of experience in an inpatient and/or outpatient healthcare setting, necessary in order to hold comprehensive knowledge of registration, scheduling and insurance plans and problem solve general needs of staff, patients, physicians, and all other customers required.
• Previous leadership experience or demonstrated advancement through progressive growth in responsibilities and assignments within the department required.
• Prior experience working in a Windows environment required.

Nice To Haves

• Bachelor's Degree preferred.
• Epic experience preferred.
• Prior experience leading and working with teams and data collection and analysis as well as the proven ability to manage multiple projects simultaneously preferred.
• Experience with human resource related responsibilities (i.e. performance reviews, hiring, coaching/ counseling preferred.

Responsibilities

• Supervise and respond to the day to day activities of the Emergency Department Trauma Center as well as Inpatient Admitting.
• Provide leadership, direction and support in staffing the EDTC and Admitting operations for ARS.
• Develop policies, procedures, and protocols.
• Create staffing plans and schedules.
• Manage payroll.
• Oversee quality assurance.
• Conduct performance reviews.
• Coach and develop staff.
• Work collaboratively with all levels of staff and leadership in addition to patient families to achieve goals set forth by Patient Access leadership and Children's Hospital of Wisconsin.
• Assist patient families who are accessing Children's Hospital of Wisconsin services which include patient scheduling and registration, pre-service cash collections, supporting the billing process by gathering insurance information, physician referrals, and obtaining insurance pre-authorizations.

Benefits

• We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree