Patient Access Supervisor

Howard University•Washington, DC

About The Position

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. This role provides strategic and operational oversight of patient access functions, including ambulatory and surgical scheduling, ensuring efficient, accurate, and patient-centered access to care. This role is critical to optimizing patient flow, enhancing service delivery, and supporting the university’s mission of excellence in clinical care, education, and operational performance.

Requirements

Minimum of 3–5 years of experience in patient access, scheduling, or healthcare operations.
Strong knowledge of patient registration, insurance verification, and scheduling systems.
Experience coordinating surgical scheduling and working with cross-functional teams.
Proficiency in electronic health records (EHR) systems and reporting tools.
Excellent organizational, communication, and problem-solving skills.

Nice To Haves

Prior supervisory or leadership experience preferred.
Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

Oversees daily patient access operations, including real-time management of scheduling workflows and call center performance.
Monitors and drives key performance metrics, including access, productivity, and service levels, to support continuous improvement.
Ensures accuracy of patient registration, including insurance verification, demographic data entry, and alignment of diagnosis codes with appropriate providers and services.
Coordinates complex surgical scheduling processes, requiring cross-functional collaboration and operational decision-making.
Leads staff training, onboarding, and ongoing competency development to ensure consistency, compliance, and high-quality service delivery.
Serves as liaison with external vendor EGS to ensure alignment with operational expectations and timely resolution of issues.
Supports timekeeping, attendance oversight, productivity tracking, and performance management in collaboration with leadership.
Acts as a communication bridge between patient access, clinical teams, and administrative leadership to improve patient flow and access to care.
Provides direct and/or indirect supervision of patient access and ambulatory and surgical scheduling staff. Responsibilities include staff onboarding, training, performance management, productivity monitoring, and ensuring adherence to organizational policies and service standards.