Patient Access Supervisor
About The Position
Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient-first experience. As part of this collaborative model, the Patient Access Supervisor plays a key leadership role in second-shift operations, overseeing front-end revenue cycle functions that directly impact patient satisfaction and organizational success. This position is integral to maintaining seamless workflows across registration, scheduling, insurance verification, and point-of-service collections. You will lead a team that serves as the gateway to care, ensuring accuracy, compliance, and efficiency in every interaction. Working within Huron’s managed services framework, you’ll collaborate with Baystate Health leadership and Huron experts to implement best practices, optimize processes, and contribute to strategic initiatives that transform healthcare operations. This position is located in Springfield, MA and is an onsite position.
Requirements
- Minimum 5 years of Patient Access experience in a healthcare setting.
- 1–2 years of progressive leadership experience in a supervisory or lead role.
- Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
- Excellent communication, problem-solving, and organizational skills.
- Ability to lead in a fast-paced environment and manage competing priorities.
- Proficiency with patient access systems and Microsoft Office Suite.
- Ability to be onsite at Baystate Health's facilities in Springfield, Massachusetts is required
Responsibilities
- Supervise and coordinate second-shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
- Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices.
- Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency.
- Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
- Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience.
- Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift.
- Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals.
Benefits
- medical coverage
- dental coverage
- vision coverage
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave
- adoption assistance
- free annual health screenings
- coaching
- bank at work
- on-site workshops
- ongoing programs recognizing major events in the lives of our employees throughout the year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
