Patient Access Supervisor

Proliance Surgeons•Tacoma, WA

20h•Onsite

About The Position

The Patient Access Representative (PAR) Supervisor serves as a key leader within front office operations and is often one of the first impressions of Proliance. This role is responsible for supervising the daily activities of the Patient Access team while ensuring a high level of patient satisfaction and operational efficiency. The PAR Supervisor provides leadership, training, and development to Patient Access Representatives, while also supporting leadership in the overall supervision of the department. The role requires advanced knowledge of patient access workflows, including scheduling, registration, insurance verification, and patient flow management.

Requirements

High School diploma or the equivalent required
2-3 years relevant experience in public contact, preferably in a medical office environment
Minimum 3 years front office, medical reception, or direct customer service experience
Practice Management and Electronic Medical Record experience
Strong leadership and coaching skills
Excellent customer service and communication
Ability to manage multiple priorities
Strong organizational and problem-solving skills
Ability to adapt to change and work collaboratively

Nice To Haves

Associates or Bachelor’s degree or equivalent Lead experience (or proven experience as an exemplary PAR trainer/mentor) of the PAR function or equivalent customer-facing leadership experience
Demonstrated knowledge of medical insurance, benefits, prior authorizations, and payer requirements strongly preferred.

Responsibilities

Demonstrates a working knowledge of the Patient Access team’s key duties and responsibilities, including scheduling, registration, insurance verification, and patient intake processes
Ensure high-quality customer service across all patient access touchpoints, including phone-based interactions and electronic communications
Manage the daily activities of front-end patient access operations, supporting efficient scheduling, registration, and documentation workflows aligned to revenue cycle needs
Demonstrates and applies knowledge of regulatory requirements, payer guidelines, and patient access standards to ensure team compliance
Maintain adherence to organizational policies, including risk management, confidentiality (HIPAA), and financial clearance practices
Demonstrate advanced knowledge and use of practice management (PM) and electronic medical record (EMR) systems and ensure effective team utilization
Interview, hire, onboard, and provide ongoing performance management, coaching, and feedback for Patient Access staff
Establish and manage staff schedules, monitor timekeeping and attendance, and ensure appropriate coverage based on call volume and operational demand
May perform Patient Access Representative duties as needed to support service levels and maintain timely patient access
Train, educate, and develop Patient Access staff to support functional knowledge, cross-training, and consistent performance
Monitor and evaluate workflows across scheduling, preregistration, and patient intake functions to improve efficiency and patient access outcomes
Lead employees with accountability of expectations through coaching, mentoring, and performance management practices
May perform audits of scheduling, registration, and documentation quality to ensure accuracy and provide feedback to staff
Successfully manage and prioritize multiple tasks in a high-volume, call center-based environment
Coordinate activities across departments and care centers to ensure timely patient access and a positive patient experience
Assist with problem resolution, process improvement efforts, and departmental initiatives as directed by leadership